PRIVACY POLICY | Last updated: 8 July 2026

At LollieShop Jewellery ("LollieShop", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

WHO WE ARE

LollieShop Jewellery is an online retailer specialising in solid 14k gold piercing jewellery.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: info@lollie-shop.com

Website: www.lollie-shop.com

WHAT INFORMATION DO WE COLLECT?

Depending on how you interact with our website, we may collect the following information:

Information you provide to us

Name
Billing address
Delivery address
Email address
Telephone number
Customer account information
Order history
Loyalty programme information
Product reviews
Messages sent via our contact forms or customer support

PAYMENT INFORMATION

When you make a purchase, your payment is processed securely by our payment providers.

We do not store your full debit or credit card details.

INFORMATION COLLECTED AUTOMATICALLY

When you browse our website, we may automatically collect information including:

IP address
Device type
Browser type
Operating system
Pages visited
Time spent on pages
Referring website
General location (such as country or region)
Shopping activity
Website usage information

This information helps us improve our website and customer experience.

HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfil your orders
Deliver your purchases
Communicate with you about your order
Manage customer accounts
Operate the LollieShop Rewards programme
Provide customer support
Respond to enquiries
Prevent fraud and keep our website secure
Improve our products and services
Understand how customers use our website
Send marketing emails (only where you have given permission or where permitted by law)
Personalise your shopping experience
Meet our legal and accounting obligations

OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION

Under UK data protection law, we rely on one or more of the following legal bases:

Performing a contract (for example, processing your order)
Legitimate interests (such as improving our website, preventing fraud and providing customer support)
Legal obligations (such as tax and accounting requirements)
Your consent (for example, marketing emails and certain cookies)

MARKETING COMMUNICATIONS

If you choose to join our mailing list, we may send you emails about:

New jewellery launches
Exclusive offers
Restocks
Promotions
Company news
LollieShop Rewards updates

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

LOLLIESHOP REWARDS

If you create an account and join LollieShop Rewards, we use your account information to:

Track loyalty points
Award points for eligible purchases
Display your rewards balance
Manage reward redemptions
Administer membership tiers

WHO WE SHARE YOUR INFORMATION WITH

We only share your information where necessary to operate our business.

This may include trusted service providers such as:

Payment providers
Delivery and courier companies
Wix (our website platform)
Google Analytics
Meta (Facebook and Instagram)
Wix Email Marketing
Trustpilot
Professional advisers (such as accountants or legal advisers where required)

These providers only receive the information necessary to perform their services.

We never sell your personal information to third parties.

INTERNATIONAL TRANSFERS

Some of the companies we work with may process information outside the United Kingdom.

Where this happens, appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

HOW LONG WE KEEP YOUR INFORMATION

We only keep your information for as long as necessary.

For example:

Order information may be retained to meet tax and accounting obligations.
Customer service communications may be retained to help resolve future enquiries.
Marketing preferences are kept until you unsubscribe.
Customer account information is retained while your account remains active or as otherwise required by law.

When information is no longer needed, it is securely deleted or anonymised.

KEEPING YOUR INFORMATION SECURE

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Although no online service can guarantee absolute security, we continually work to protect your information using appropriate safeguards.

YOUR RIGHTS

Under UK data protection law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information in certain circumstances.
Restrict how we process your information.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format where applicable.

If you wish to exercise any of these rights, please contact us using the details above.

COOKIES

Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and provide personalised content and advertising.

For more information, please see our Cookies Policy.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The latest version will always be available on this page and will include the date it was last updated.

CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

LollieShop Jewellery